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Power of Customer Feedback
At Auctoa, we take your feedback seriously. It is key to our continuous improvement and innovation in the field of property valuation. Discover how we use your suggestions to optimise our processes and provide you with even more accurate results. Would you like to learn more about our customer-oriented approach? Contact us for a non-binding conversation.
The power of customer feedback is crucial for the continuous improvement and accuracy of property valuations at Auctoa.
By using customer feedback, Auctoa can increase rating accuracy by up to 5% and significantly enhance customer satisfaction, leading to higher customer loyalty.
Auctoa combines AI-driven automation with human expertise to ensure that customer feedback is effectively analysed and integrated into the evaluation processes.
In the dynamic field of property valuation, the power of customer feedback is a critical factor for continuous improvement and precision. At Auctoa, we understand that each valuation is not just a number, but the result of a process shaped by our customers' experiences and feedback. Your feedback allows us to refine our AI-driven models and tailor our services to suit your needs. Discover how we use your suggestions to deliver more accurate and market-oriented valuations.
The importance of customer feedback lies in its ability to provide direct insights into customer satisfaction and the quality of our services. By analysing customer feedback, we can identify strengths and weaknesses and adjust our processes accordingly. This leads to greater accuracy and relevance of our valuations, which in turn gives our clients a clear advantage. Learn more about our customer satisfaction strategies.
Auctoa is committed to revolutionising property valuation through the use of state-of-the-art technology and the incorporation of customer feedback. Our unique combination of AI-driven automation and human expertise ensures the highest precision and speed in determining the true value of properties. We invite you to learn more about our services and how we can assist you in making informed decisions in the property sector.
The activities of experts and surveyors are subject to different legal frameworks in Germany, Austria, Switzerland, and Liechtenstein, which are intended to ensure the quality and objectivity of their work. These frameworks include, among other things, public appointment and swearing-in of experts, certification according to DIN EN ISO/IEC 17024, as well as specific regulations in the Code of Civil Procedure (ZPO) and the Code of Criminal Procedure (StPO). A comprehensive understanding of these regulations is essential for all experts working in the real estate sector.
In Germany, publicly appointed and sworn experts are appointed and monitored by appointing bodies such as professional chambers and specialist associations. These experts must prove their special expertise and personal suitability and commit themselves to impartiality and objectivity. The expert ordinance of the appointing body must be observed. Another qualification route is certification according to DIN EN ISO/IEC 17024, which is carried out by accreditation bodies such as DAkkS. This certification is recognised by the courts as proof of expertise.
In addition to publicly appointed and certified experts, there are other categories, such as state-recognised experts (e.g. motor vehicle experts) and freelance experts. In Austria, court-certified experts are selected from a list and must be recertified every five years. Since 2019, participation in electronic legal communication (ERV) has been mandatory. Switzerland and Liechtenstein have their own regulations, with reports in Liechtenstein often being prepared by government employees. For more information on the legal frameworks, please refer to the page of the DGuSV.
Court-appointed experts have both duties and rights that govern their activities within legal proceedings. Among the key duties is restricting expertise to what is necessary (evidence resolution) and the duty to expand the scope when necessary. Impartiality is a fundamental principle that prohibits any influence by parties. Communication is strictly through the court as the central point of contact.
Experts are obliged to report to the court without delay any obstacles that might impede the preparation of the report. Publicly appointed experts generally have a duty to accept assignments, whereas private experts can refuse assignments. However, there are exceptions to this duty, such as in cases of bias, lack of expertise, or insufficient resources. The court is obligated to protect the expert from undue influence and to provide the necessary resources. The Federal Association of Surveyors and Experts offers detailed information on this.
Liability and the legal framework are also important aspects. Experts are liable for damages caused by incorrect reports (§ 839a BGB). Professional liability insurance is therefore essential to insure against liability risks. The legal basis for liability can be found in the Civil Code. Adherence to these duties and exercising these rights help ensure the quality and reliability of expert reports in legal proceedings.
The Code of Civil Procedure (ZPO) and the Code of Criminal Procedure (StPO) contain numerous paragraphs governing the activities of experts. Section 411 ZPO sets out procedural deadlines and sanctions that may be imposed in the event of delays. The court may impose fines if experts do not submit their reports on time. There is also an obligation to explain and supplement the report if the court requests it. The parties have the right to object to the report and ask additional questions. The current version of Section 411 ZPO also takes into account changes related to video conferencing and the reform of expert legislation.
Section 404 ZPO regulates the selection and rejection of experts. The court has discretion in the selection but must prioritise publicly appointed experts unless there are special circumstances. The parties can agree on an expert by mutual consent. Section 406 ZPO deals with rejection due to bias, with reasons analogous to those for judges. There are deadlines and evidential requirements for rejection. Section 407a ZPO sets the duties of the expert upon acceptance of the assignment, such as reviewing expertise and capacity, disclosing conflicts of interest, and restrictions on passing on the assignment. The legal provisions for the selection of experts are of great importance for the quality of reports.
Section 410 ZPO mandates the swearing-in of experts to ensure their impartiality and conscientiousness. The timing of the swearing-in is important. The Sections 72ff. StPO regulate the application of witness regulations to experts, where the principle of analogous application applies. However, there are exceptions and specific regulations for experts. Section 73 StPO concerns the selection and number of experts, with the court having the authority and the duty to hear them. Section 74 StPO regulates the rejection of experts due to bias, applying the analogous principles of judge rejection. Section 79 StPO deals with the swearing-in of experts, with court discretion and the timing of the swearing-in being relevant. The StPO regulations for experts are complex and require careful examination.
Liability for incorrect expert opinions is a significant risk for experts. § 839a BGB stipulates that experts are liable for damages caused by reports that are prepared intentionally or through gross negligence. To minimize this risk, careful documentation of the methodology is essential. Additionally, it is important to clearly communicate the limits of one's own expertise. The legal basis for liability can be found in the German Civil Code.
Professional indemnity insurance is indispensable for experts to protect themselves against liability risks. The insurance covers damages that may arise from errors in creating reports. It is important to carefully examine the scope of coverage and the terms of insurance to ensure that all relevant risks are covered. The legal aspects of expert activities are complex and require comprehensive protection.
To further minimize liability risks, experts should consider the following points:
Careful review of the assignment: Ensure that you have the necessary expertise and capacity to fulfil the assignment.
Clear communication: Communicate openly and transparently with the court and the parties involved.
Documentation: Carefully document all steps and decisions.
Digitalisation presents experts with new challenges. The data processing, data security, and digital assessments require new skills. Experts must engage with IT system evaluations and continually further their education to meet the demands of the digital world. The significance of online reviews is continually increasing.
The continuous monitoring of legislation is also of great importance. Relevant legislative changes and liability issues must always be kept in view. The importance of continuous professional development cannot be overstated. Experts must regularly update themselves on new developments in their field to maintain their competency. The Juris platform offers comprehensive information for this purpose, although the error 'Error retrieving Portal Page: Profile not found.' may indicate missing access rights.
To meet the challenges of digitalisation and the changing legal frameworks, experts should take the following measures:
Regular further education: Attend training courses and seminars to keep your knowledge up to date.
Networking: Engage with colleagues and experts to benefit from their experiences.
Utilise technology: Employ modern technologies to make your work more efficient and precise.
The remuneration of court experts in Germany is governed by the Judicial Remuneration and Compensation Act (JVEG). This law regulates the amount of compensation for various activities within court proceedings. In other cases, such as private expert opinions, the remuneration can be freely agreed upon. It is important to communicate the remuneration transparently in advance and document it in writing.
Value Added Tax (VAT) liability is another crucial aspect. Experts must assess whether their activity is subject to VAT and, if necessary, charge VAT. However, there are also exceptions to VAT liability, for example, for certain reports in the social sector. Real estate valuation is a complex field that requires transparent remuneration.
To ensure fair and transparent remuneration, experts should consider the following points:
Clear agreement: Reach a clear agreement on the remuneration in advance.
Transparent invoicing: Issue a transparent invoice detailing all services and costs.
Check VAT: Determine whether your activity is subject to VAT.
At Auctoa, we place the highest importance on the power of customer feedback. We use your feedback to continually enhance our AI-driven property assessments and provide you with the best possible service. Your feedback assists us in refining our models, optimizing our processes, and tailoring our services to suit your needs. Our focus on the customer experience is a central part of our company philosophy.
We invite you to share your feedback with us and help improve our services even further. Your opinion matters to us! Contact us today to learn more about our services and how we can assist you in making informed decisions in the property sector. The importance of customer reviews cannot be overstated.
By harnessing the power of customer feedback, we can ensure that our assessments are always up-to-date and meet our customers' needs. We take pride in delivering our clients precise and market-driven assessments that help them make informed decisions. Getting in touch with us is the first step towards a successful property assessment.
Property valuation is a complex process influenced by many factors. At Auctoa, we understand that the power of customer feedback is a crucial factor in the continuous improvement and accuracy of our valuations. We use your feedback to refine our AI-driven models and tailor our services perfectly to your needs. Experts in the property sector benefit from accurate and up-to-date valuations.
Take the opportunity to revolutionise your property valuation through the power of customer feedback. Contact us today to start your personalised consultation and benefit from our accurate and market-appropriate valuations. Register for free and receive an initial estimate of your property's value instantly. We look forward to hearing from you! Getting in touch with us is the first step towards a successful property valuation.
The DGuSV provides further information on the legal framework for appraisers and experts.
The Federal Association of Appraisers and Experts offers detailed information on the duties and rights of court-appointed experts.
The legal basis for liability can be found in the Civil Code (§ 839a BGB).
The legal provisions for the selection of experts are of great importance for the quality of expert reports (ZPO).
The StPO regulations for experts are complex and require careful examination (StPO).
How does customer feedback contribute to more accurate property valuations at Auctoa?
Customer feedback allows Auctoa to refine AI-supported models and tailor valuations optimally to individual customer needs. This leads to more accurate and market-relevant valuations.
What types of customer feedback are considered by Auctoa?
Auctoa takes into account direct feedback on customer satisfaction, qualitative insights into service quality, and quantitative data on the accuracy of valuations.
How is customer feedback analysed and integrated into the valuation processes?
Auctoa systematically analyses customer feedback to identify strengths and weaknesses and adapt processes accordingly. This results in a higher accuracy and relevance of valuations.
What advantages do property investors gain from using customer feedback at Auctoa?
Property investors benefit from more precise and market-relevant valuations based on current customer needs. This enables more informed decisions and higher returns.
How does Auctoa ensure that customer feedback is impartially incorporated?
Auctoa uses structured feedback processes and objectively analyses responses to ensure that no biases are introduced into the valuations. The combination of AI and human expertise ensures additional objectivity.
How can customers provide feedback to Auctoa?
Customers can provide feedback to Auctoa through various channels, including online forms, direct conversations with customer representatives, and dedicated feedback surveys.
What role does the combination of AI and human expertise play in utilising customer feedback?
The combination of AI-driven automation and human expertise ensures that customer feedback is effectively analysed and integrated into valuation processes to guarantee the highest precision and speed.
How often are Auctoa's AI models updated based on customer feedback?
Auctoa's AI models are regularly updated to ensure they are always up-to-date and meet the current needs of customers. This typically occurs several times a year.
