Optimising insurance applications: How to avoid mistakes and secure your coverage

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A man is reviewing insurance applications in a bright office.

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Optimising insurance applications: How to avoid mistakes and secure your coverage

Optimising insurance applications: How to avoid mistakes and secure your coverage

Optimising insurance applications: How to avoid mistakes and secure your coverage

1 Apr 2025

11

Minutes

Simon Wilhelm

Expert for sales services at Auctoa

1 Apr 2025

11

Minutes

Simon Wilhelm

Expert for sales services at Auctoa

Mistakes in insurance applications can have serious consequences, from benefit reductions to the loss of coverage. Learn how to avoid common pitfalls and complete your insurance applications correctly from the start. This way, you can safeguard your financial future and avoid costly surprises in the event of a claim.

Chat with ImmoGPT for free now.

With access to Google, BORIS, and Deep Research.

The topic briefly and concisely

Accurate and complete information in the insurance application is crucial to ensure full insurance coverage in the event of a claim.

The violation of the pre-contractual duty of disclosure can lead to refusal of performance, termination of the contract, or even contestation of the contract.

When it comes to health concerns, special care is required; consulting a doctor or health insurance provider is strongly recommended to avoid mistakes.

Are you familiar with the uneasy feeling of having possibly overlooked something when filling out an insurance application? An incorrectly marked box or incomplete information on the insurance form can have far-reaching consequences. For heirs, property owners, and professional investors, comprehensive insurance coverage is essential. This article shows you how to avoid mistakes in insurance applications, understand the importance of each detail, and optimize your insurance coverage. With the right strategies and knowledge of common pitfalls, you ensure that your policies provide the expected protection in case of an emergency and safeguard you from financial disadvantages.

The most fatal errors in insurance applications and their consequences

Many applicants underestimate the implications of incomplete or incorrect information in insurance applications. Even small inaccuracies can lead to unpleasant surprises when claiming. Insurers scrutinise application data particularly when a liability has arisen.

One of the most common sources of error is inaccurate answers to health questions, for instance in disability or life insurance policies. If pre-existing conditions are concealed or treatments not fully declared, the insurer may refuse payment in the event of a claim or even contest the policy. This also applies if the inaccuracies were made unintentionally, merely by accident. Statistically, one in four people becomes unable to work during their professional life, emphasising the importance of accurate information. Consequences range from benefit reductions and contract cancellations to the reclaiming of already paid amounts in cases of wilful deceit. Concealing previous damage in property insurance can also jeopardise cover. Therefore, careful and honest completion of the insurance application is essential. Resolve any uncertainties directly with the insurer or consult experts like Auctoa to minimise risks through a thorough risk assessment. Failing to observe these diligence obligations can significantly endanger your financial security.

Pre-contractual Disclosure Obligation: What You Absolutely Need to Know

The so-called pre-contractual duty of disclosure is a central component of every insurance application. It obliges you as the applicant to answer all questions posed by the insurer truthfully and completely. This obligation is anchored in § 19 para. 1 of the Insurance Contract Act (VVG). The insurer requires this information to correctly assess the risk to be insured and to decide whether and under what conditions a contract can be concluded. Details about health, profession, income, and even hobbies may be relevant here.

The assessment of the significance of the risk lies solely with the insurer, not the applicant. Even if you consider a piece of information to be unimportant, you must provide it if asked. Breaching this duty can have consequences even years after the contract is concluded if it is uncovered in a claims case. To avoid coverage gaps, it is crucial to take this duty seriously. Thorough knowledge and compliance with the pre-contractual duty of disclosure is therefore a foundation for solid insurance protection.

Health Questions in Insurance Application: Precision is Key

Health questions are a particularly critical point in many insurance applications, especially for personal insurance. Here, utmost precision is required as even the smallest inaccuracies can be considered a breach of the duty of disclosure. Insurers ask detailed questions about pre-existing conditions, medical treatments, hospital stays, and medication use. The timeframes for these inquiries can vary, often ranging from 5 to 10 years back, or even being unlimited.

One challenge is that many people do not have a complete overview of their medical history in recent years. The following points illustrate the complexity:

  • No standardised wording of application questions by insurers.

  • Different inquiry periods for various aspects of health.

  • Lack of knowledge about exact diagnoses or treatment periods.

It is strongly recommended to obtain your medical records from doctors or your health insurance provider before completing the application. This way, you can ensure all questions are answered correctly and completely. Even seemingly minor doctor visits can be relevant. A well-thought-out insurance strategy includes the careful preparation of this health information. This accuracy protects you from the risk of being without the expected cover when a claim arises.

Consequences of Misrepresentation: From Refusal of Performance to Contract Annulment

The consequences of providing incorrect information in an insurance application are varied and can threaten your financial existence. If the insurer discovers that you have breached your pre-contractual duty of disclosure, they can take different actions depending on the severity of the misinformation. In cases of deliberate false statements, for instance, to secure a lower premium, the insurer may contest the contract. In such an instance, they are not obliged to provide coverage and may retain the premiums already paid.

Even in cases of accidental misrepresentations, the insurer may withdraw from the contract, for example, by terminating it. If the insurer would have entered into the contract under the true circumstances but on different terms (e.g., higher premium, exclusion of risk), the contract can be accordingly adjusted. Other possible consequences include:

  1. Refusal of benefits: In the event of a claim, the insurer may not pay or only pay partially.

  2. Withdrawal from the contract: In the case of fraudulent misrepresentation, the contract can be dissolved retroactively; any benefits already received may have to be repaid.

  3. Termination of contract: The insurer discontinues the contract by adhering to the notice period.

  4. Increased premiums: Premiums that were calculated too low may be retroactively claimed.

  5. Legal consequences: Deliberate false statements can be considered insurance fraud and prosecuted criminally.

It is therefore of utmost importance to complete every insurance application with maximum care and honesty. Underinsurance due to false information can have catastrophic consequences. Awareness of these potential consequences highlights the necessity of taking the application process seriously.

Filling out insurance applications online: Opportunities and risks of digitalisation

Digitalisation has also made its way into insurance applications. More and more insurance policies can be conveniently taken out online. This offers advantages such as speed and the ability to easily compare offers. The conclusion of an online insurance contract is legally as valid as a personally signed contract, provided the application is accepted by the insurer.

On the other hand, the online conclusion also involves risks. The lack of personal advice can lead to important details being overlooked or technical terms being misunderstood. The responsibility for obtaining correct and complete information often falls solely on the applicant. It is crucial to read all questions carefully and answer truthfully, even for online applications. The temptation to quickly click through forms should not outweigh thoroughness. Use the digital possibilities, but be aware of the potential pitfalls. An analysis of the insurance market can also be carried out online but should be supplemented by careful examination of the contract details. Digital application submission requires a high degree of personal responsibility.

Practical tips for an error-free insurance application

To avoid errors in the insurance application and to ensure your coverage, you should follow some basic tips. Careful preparation and handling of the application can save you a lot of trouble and financial disadvantages later. Take your time and don't rush.

Here are concrete recommendations for action:

  • Read all questions and conditions thoroughly: Make sure you understand what is required of you before you answer.

  • Take your time: Do not fill out the application under time pressure. Plan sufficient time for answering, especially the health questions.

  • Be absolutely honest and complete: Do not withhold any information and provide all requested details correctly, even if it might increase the premium. Honesty pays off in the event of a claim.

  • Gather information: For health questions, it may be useful to obtain information from doctors or your health insurance (e.g., a patient receipt or medical records).

  • Document everything: Make copies of the completed application and all submitted documents for your records.

  • Ask if unclear: Do not hesitate to contact the insurer or an independent advisor if you do not understand any questions.

  • Check your information carefully before sending: A final check can reveal typos or omitted information.

  • Report changes promptly: Even after the contract is concluded, relevant changes in your circumstances (e.g., job change, construction work) must be reported to the insurer.

Professional support with insurance applications can be worthwhile. These measures lay the foundation for solid and reliable insurance coverage.

insurance applications

Particularly in the fields of real estate and inheritances, accurate insurance applications are of crucial importance. Incorrect valuations in a home or contents insurance can quickly lead to a dangerous underinsurance. [,] In the event of a claim, the insurer would then only cover part of the costs. Auctoa can assist you here as a digital companion for objective, AI-supported property valuations. An accurate assessment of your property is the basis for the correct declaration of the insurance value.

A data-driven property valuation by Auctoa minimises the risk of misvaluation and, therefore, a potential under or over-insurance. Do you need a quick and neutral assessment of your property for insurance purposes or in the context of an inheritance matter? Our ImmoGPT chat is available to answer initial questions, or you can request a detailed assessment directly. This ensures that your insurance applications are based on solid data and that your assets are optimally protected. A correct risk minimisation strategy begins with accurate values. Auctoa's expertise helps you avoid costly mistakes.

Conclusion: Carefulness in insurance applications pays off in the long run.

What are the most common mistakes in insurance applications?

Common mistakes include incomplete or incorrect health information, failure to disclose previous damages, incorrect information about insurance values (e.g., for properties), or failing to report increased risks.

Should I request my medical records for the insurance application?

Yes, it is highly recommended, especially for disability insurance or private health insurance applications, to obtain your own medical records or at least a detailed report from your health insurer, so that you can answer health questions accurately.

What can I do if I discover a mistake in my insurance application later on?

Inform your insurer promptly and in writing about the mistake. Proactively correcting it can often help to avoid future issues and severe consequences.

Does an insurance broker help with filling out the application?

An independent, qualified insurance broker can advise you when filling out the application and point out potential pitfalls. However, the responsibility for the accuracy of the information ultimately lies with you.

Are online insurance applications as secure as postal ones?

Online applications are legally binding. The security depends on the provider's reliability and the applicant's diligence. The drawback can be the lack of personal advice, which may lead to misunderstandings.

How does an incorrect property valuation affect the insurance application?

A valuation that is too low can lead to underinsurance, meaning the insurance will not pay the full damage in the event of a claim. A valuation that is too high results in unnecessarily high premiums. Therefore, an accurate valuation, such as the one offered by Auctoa, is important.

FAQ

What are the most common mistakes in insurance applications?

Common mistakes include incomplete or incorrect health information, concealing pre-existing conditions, incorrect statements about insurance values (e.g., for properties), or failing to report increased risks.

Should I request my medical records for the insurance application?

Yes, it is highly advisable, especially when applying for disability or private health insurance, to obtain your own medical records or at least a detailed report from the health insurance company in order to answer health questions accurately.

What can I do if I discover an error in my insurance application after submission?

Inform your insurer immediately and in writing about the error. Proactively correcting it can often help avoid future problems and serious consequences.

Does an insurance broker help with filling out the application?

A qualified, independent insurance broker can advise you on completing the application and point out any potential pitfalls. However, the responsibility for the accuracy of the information ultimately lies with you.

Are online insurance applications just as secure as postal ones?

Online applications are legally binding. Security depends on the reliability of the provider and the diligence of the applicant. A disadvantage might be the lack of personal consultation, which can lead to misunderstandings.

How does an incorrect property valuation affect the insurance application?

An undervaluation of property can lead to underinsurance, meaning the insurance company may not cover the full damage in case of a claim. Overvaluation, on the other hand, results in unnecessarily high premiums. Therefore, an accurate valuation, like the one offered by Auctoa, is important.

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auctoa – Your partner for precise appraisals and certified reports. Property valuation and land valuation. With digital expertise, expert knowledge, artificial intelligence, personalised advice, and comprehensive market insights.

Made in Germany

BASED IN HAMBURG

GDPR-compliant

HOSTED IN EUROPE

auctoa – Your partner for precise appraisals and certified reports. Property valuation and land valuation. With digital expertise, expert knowledge, artificial intelligence, personalised advice, and comprehensive market insights.

Made in Germany

BASED IN HAMBURG

GDPR-compliant

HOSTED IN EUROPE

auctoa – Your partner for precise appraisals and certified reports. Property valuation and land valuation. With digital expertise, expert knowledge, artificial intelligence, personalised advice, and comprehensive market insights.

Made in Germany

BASED IN HAMBURG

GDPR-compliant

HOSTED IN EUROPE